GOAL

1. Offer a Day Services program that provides a broad array of life experiences and opportunities to meet the needs of our consumers.

Start Date

April 05

Completion Date

April  06

Objective

a. Research trends to identify new service/program opportunities

Responsible Party

Susan & Sharon

Date Range

April – June

Objective

b. Enhance our assessment process for determining consumer needs and wants (both individually as well as collectively for the agency)

Responsible Party

Cindy & Lorna

Date Range

June - August

Objective

c. Continue to enhance quality of life skills offered (non-paid).

Responsible Party

Sharon & Susan

Date Range

April – June 05

Objective

d. Evaluate effectiveness and efficiency of paid work contracts

Responsible Party

Lori & Gena

Date Range

June –August 05

Objective

e. Explore options for improving how consumer healthcare needs are met.

Responsible Party

Task Force – (per Alice)

Date Range

April –August 05

GOAL

2. Provide high quality Residential Services program, including an array of life experiences and opportunities, to meet the needs of our consumers

Start Date

Completion Date

December 2005

Objective

a. Assess current and research trends to determine changes required in Residential Services to meet evolving consumer needs.

Responsible Party

Rachael & Lorna, with Cindy

Date Range

April – July  05

Objective

b. Explore options for improving how consumer healthcare needs are met.

Responsible Party

Task Force (per Alice)

Date Range

April –August 05

Objective

c. Continue to enhance quality of services and supports.

Responsible Party

Rachael & Debbie

Date Range

April – June 05

Objective

d. Develop a (residential) Crisis Readiness process 

Responsible Party

Rachael & Cindy

Date Range

July – September 05

Objective

e. Improve the level of management support for residential-hours staff (e.g. oversight, direct contact, acknowledgement, feedback, etc.)

Responsible Party

Rachael, Deb & Nicole

Date Range

April – July
or
April – January 06 if budget implications

GOAL

3.  Through an effective Quality Assurance program, we will ensure we provide high quality programs and services, driven by consumer needs; including day, residential, case coordination services, as well as children’s support.

Start Date

April 2005

Completion Date

July 2006

Objective

a. Research trends to identify new service/program opportunities (are we talking about a quality assurance program?  Should it say research trends in quality assurance standards and tools?

Responsible Party

Susan & Sharon &

Rachael & Lorna, with Cindy 

Date Range

Jan 06-June 06

Objective

b. Implement a quality assurance program including enhancement of  our assessment process for determining consumer needs and wants (both individually as well as collectively for the agency)

Responsible Party

Cindy & Lorna & Susan & Sharon

Date Range

July 06

Objective

c. Develop and utilize a satisfaction survey consumers can use

Responsible Party

Lorna & Cindy

(With Case Coord.)

Date Range

April 05 -12-05

Objective

d. Meet or exceed SRS  as well as Health & Environment licensing  standards

Responsible Party

Susan, Sharon, Rachael

Date Range

June 06 – August 06

(SRS lisc. Renews August 31)

Objective

e. Improve effectiveness of the entire process for Team Meetings.

Responsible Party

Case Coord. (Cindy & Debbie) 

Date Range

Jan. 06 – March 06

Objective

f. Create a Disaster Preparedness Program (not sure what this is under Quality assurance program?  Better under Goal 1 and Goal 2

Responsible Party

Megan

Date Range

March 05 – May 05

GOAL

4.  Identify and provide for the Assistive Technology needs individuals seeking services at NCTC that meet the changing needs (environment, medical, etc)

Start Date

May 06

Completion Date

 April 07

Objective

a. Assess the feasibility of developing an Assistive Technology  program that meets the needs of our day and residential clients, as well as other members of the community

Responsible Party

Debbie with Alice, Cindy & Lori

Date Range

May 06 – July 06

Objective

b. Develop and implement program as appropriate.

Responsible Party

Debbie with Alice, Cindy & Lori

Date Range

July 06

GOAL

5.  Explore the value and implications of creating a College of Living that would enable individuals to live as independently and safely as possible, in an inclusive environment.

Start Date

April 06

Completion Date

April 07

Objective

a. Identify specific elements to include in such a program.

Responsible Party

Debbie, Nicole & Lorna

With Susan, Sharon, Rachel, Alice (possibly)

Date Range

April 06 – Dec. 06

Objective

b. Explore funding sources/possibilities

Responsible Party

Mary Rose, with Debbie, Nicole & Lorna

Alice, Cindy (possibly)

Date Range

January 06 - March 06

Objective

c. Explore potential partners

Responsible Party

Debbie & Task Force

Date Range

April 06 – March 06

Objective

d. Create an implementation plan and implement as appropriate.

Responsible Party

Debbie & Task Force & Susan, Sharon

Date Range

April 2006